Frequently asked questions

Advatek Lighting is headquartered in Mulgrave, a suburb of Melbourne, Australia. We also have dedicated Business Development Managers for UK/Europe and North America.

You can contact us via our "Contact Us" form on our website or by calling one of our numbers listed at the bottom of this page.

We accept cancellations, 24 hours before items are shipped. Otherwise, returns are accepted for exchange or refund so long as they are returned in their original condition and packaging, to our return address within 30 days of receipt. Please refer to our Sales Terms and Conditions for more information.

Our latest PixLite® Mk3 range of controllers are available for purchase on our website or through our dealer network. For large orders please reach out for a quote via our "Contact Us" form.

No, there is no minimum order quantity. Many of our orders are for single units, or small batch sizes. However, in many cases, the requirements are for multiple units, in which case trade pricing/volume discounts may apply.

We despatch products on a daily basis via DHL Express. Typically, delivery is 3-5 working days from despatch. Once an order is sent, we will automatically provide you with the tracking details. Global shipping is provided by DHL Express Worldwide. Typically, delivery is 3-5 working days from despatch to over 220+ countries. A tracking number will be sent to you automatically on despatch.

We despatch products on a daily basis via DHL Express Worldwide. Typically, delivery is 3-5 working days from despatch. Once an order is sent, we will automatically provide you with the tracking details.

We hold stock of all PixLite® products in our warehouse, which means in most cases we are able to ship your order immediately. If your order is for a large quantity of of around 100 units or more, please contact us and we will work with you to provide our best delivery option.

We despatch products on a daily basis via DHL Express. Typically, delivery is 3-5 working days from despatch. Once an order is sent, we will automatically provide you with the tracking details.

Local import duties and/or taxes are the responsibility of the purchaser.

To benefit from trade and bulk order discounts, you may use the quote form on the Mk3 products to purchase directly from us. You are also free to purchase via our approved reseller network. Your warranty is not affected by whichever purchasing option you choose.

Yes, we offer discounts for certain customers based on volume and history. Contact us for more information.

Payment must be received by us before goods are shipped. We offer a range of payment options, including Credit Card (Visa, Mastercard), PayPal, and direct bank transfers.

Accessories, classic pixel control products and LED fixtures maybe purchased directly via our webshop.

If you need a copy of your invoice or other documents related to a purchase, simply message with your details, the date of the purchase and other relevant information to the Sales Department using our Contact Us form.

The latest list of Advatek Lighting Authorized dealers can be found on our find a dealer page

For our flagship Mk3 and above products, we offer an industry leading 5 year warranty. For all other Advatek products we offer a minimum warranty period of 12 months. For more detail please refer to our "Warranty Policy"

Advatek Lighting specializes in manufacturing and selling PixLite® LED pixel controllers & accessories. We offer Professional, Long Range, and Classic ranges but do not provide consulting or installation services.

For expert advice on choosing the right pixel control product, our knowledge base is packed with detailed articles and guides. Otherwise, feel free to Contact Us, and our sales team would be happy to assist you

Contact our Support Department to discuss your issue via the Contact Us page.

Product support is centralized globally. Please contact our Support Department via our "Contact Us" web form.

You can email us a request via our contact page form. Alternatively, you can call the support team at our global HQ on +61 3 8400 4566. Please note the office operates within the Australian Eastern Standard Time Zone.

We do not charge for advice relating to our products

Although we do not offer this service, if you have a technical challenge and are seeking advice, you can contact our Support Department.

We are always open to suggestions or requests relating to our products and features. Please do so via our "Contact Us" page.

PixLite® Mk2 uses our second-generation processor, while PixLite® Mk3 uses our third-generation processor. PixLite® Mk3 is fully certified and equipped with a 5 Year Warranty. Pixels look better when powered by a PixLite® Mk3. From the network design to electrical design, to configuration and management, PixLite® Mk3 is designed to make your life easier. And use SHOWTime™ for record, playback, and integration via triggers.

Regular PixLite® Mk3 controllers are designed for a maximum distance between pixel output and the start of the LED array to be no more than 15 meters (45 feet). Whereas our Long Range solutions are designed for distances of up to 300 meters (1,000 feet), between the controller and a receiver.

We are constantly developing and enhancing our product range. A fantastic way of staying informed is by subscribing to our mailing list.

The A-Series of PixLite® Mk3 controllers are our flagship products, supporting full-performance functionality. The E-Series (standing for Economical) removes some of these features to provide a more cost-effective option, without compromising on the performance and functionality of the Mk3 processor.

PixLite® products and supporting firmware/software are developed, maintained, manufactured, and assembled in a state-of-the-art, ESD-protected facility located in Melbourne, Australia.

You can make a detailed comparison of the features of all PixLite® Mk3 products on our PixLite® Product Comparison section. If you still have questions, don’t hesitate to reach out to Sales or Support via the Contact Us page and we’ll do our best to help you.

PixLite® Mk3 A4-S and E4-S each support 24 input universes and PixLite® E16-S, T8-S and T16X-S each support 96 input universes. For a comprehensive comparison of the features of all PixLite® Mk3 devices, refer to our PixLite® Product Comparison section.

Smart electronic fusing and power management is an exclusive feature to the PixLite® Mk3 A-Series only. This feature is not included on PixLite® Mk3 E-Series controllers.

Ethernet loop-through is a standard feature on A-Series and T-Series pixel controllers, including the PixLite® A4-S Mk3, PixLite® T8-S Mk3 and PixLite® T16X-S Mk3. This feature is not included on PixLite® Mk3 E-Series controllers.

Gigabit Ethernet speed is a standard feature on A-Series and T-Series pixel controllers, including the PixLite® A4-S Mk3 and PixLite® T8-S Mk3. This feature is not included on PixLite® Mk3 E-Series controllers.

Universe data hardware firewall is a standard feature on A-Series and T-Series pixel controllers, including the PixLite® A4-S Mk3 and PixLite® T8-S Mk3. This feature is not included on PixLite® Mk3 E-Series controllers.

For standard installations, the recommended maximum distance between a PixLite® Mk3 pixel controller and the start of an LED array is 15 meters (45 feet). This can be extended with a Long-Range option such as the PixLite® T8-S Mk3 or T16X-S Mk3. You can find out more about our long-range options in the "Guides" section of our website or by contacting us directly.

The voltage range for PixLite® pixel controllers will depend on exactly what model you have. It may be an AC power input, or a DC input. This specification and more can be found in the Operating Specifications section of the relevant user manual.

For long range installations, two distances must be considered; between the pixel transmitter and receiver, and between the receiver and the LED array. The recommended max distance is 300 meters between a PixLite® T8-S Mk3 or T16X-S and each PixLite® Receiver (R4D-S, R1F-S, R2F-S). And the maximum distance between each receiver and array, is 15 meters

Advatek Assistant is an installable software package that provides discovery and management capability of multiple PixLite® pixel controllers.

Advatek SHOWTime™ is a set of features included in all PixLite® Mk3 controllers that unleash the potential of Advatek PixLite® Mk3 devices to independently drive light shows without a computer or any source of live data.

The latest version of PixLite® Mk3 Firmware is regularly updated, adding enhanced features and support for an increasing number of pixel protocols. it is available from the "Downloads" section of the website. Firmware for Classic Mk2 and discontinued Mk1 products is also available from this section, although it is no longer being updated.

PixLite® Mk3 pixel controllers meet the following international certifications: North America: ETL (UL) & FCC, Canada: ETL (UL), FCC and ICES3, Europe: CE, RoHS, United Kingdom: UKCA, Australia and NZ: RCM

PixLite® pixel controllers are software agnostic, designed to work flawlessly with the most popular lighting software systems, consoles and media servers. All PixLite® Mk3 controllers support Art-Net and sACN network lighting protocols for receiving DMX over Ethernet.

PixLite® Mk3 controllers support over 90 of the most common pixel protocols, and we are constantly adding to this number. You can obtain the latest information on the pixel protocols supported in our Pixel Protocol Glossary section.

PixLite® Mk3 devices are rated for indoor use only. If used outside they should be fully sealed within a suitable weatherproof housing, and we would also recommend Conformal Coating for added protection. Use of PixLite® products in a non-standard operating environment may affect the warranty terms. You can find out more on Conformal Coating in the "News" section of our site.

When designing your pixel lighting system, there is a need for careful consideration of power. One of the most important decisions that needs to be made is whether to inject power into your pixel lights directly from an external power supply, or to power them through the pixel controller itself. Refer to our in-depth guide in our "Resources" section

With both the PixLite® Mk3 A-Series and PixLite® Mk3 T series Dual-Gigabit Ethernet ports, you can daisy-chain devices together, connecting one network port to the next. With almost zero latency from device to device, the number of devices you can daisy-chain is practically limitless.

The connection between a PixLite and PC/console/network switch is an Ethernet connection, using standard network cable. As such, the maximum length on this cable should follow the standard of the Ethernet communication protocol, which is 100 meters.

SHOWTime™ is included at no extra charge on all Professional PixLite® Mk3 pixel controllers

The latest version of SHOWTime™ for PixLite® Mk3 devices is contained within the most recent version of PixLite® Mk3 Firmware, which can be downloaded for free from the "Resources" section of our website.

Detailed information and instructions on how to configure and operate SHOWTime™ are contained within the PixLite® Mk3 Management Guide. Which can be found in the "Resources" section of our website.

Conformal Coating is now available as an option on all PixLite® pixel controllers, and is used for harsh environments. Benefits include Greater Protection Against Corrosion, Increased Reliability and Product Life, and Enhanced Electrical Insulation. More information can be found in our "Resources" section.

You can purchase these items directly from us online in the "Shop – Accessories" section of our website

You can purchase these items directly from us online in the "Shop – Accessories" section of our website

You can purchase these items directly from us online in the "Shop – Accessories" section of our website

You can purchase these items directly from us online in the "Shop – Accessories" section of our website

You can purchase these items directly from us online in the "Shop – Accessories" section of our website

You can purchase these items directly from us online in the "Shop – Accessories" section of our website

For miscellaneous items such as replacement output connectors, or fuses for Advatek products, the easiest and most cost-effective approach is for you to purchase these online directly from component suppliers such as Digikey.