Advatek Lighting North America office is based in California. Our head office is based in Melbourne, Australia and we have sales offices in UK/Europe as well.
How can I contact Advatek?
Sales
What is your returns policy?
Where can I buy Advatek products?
Is there a minimum order amount / quantity?
What is your shipping Policy?
We despatch products on a daily basis via DHL Express. Typically, delivery is 3-5 working days from dispatch. Once an order is sent, we will automatically provide you with the tracking details.
How long will it take for my order to be delivered?
Is there a lead time on orders or do you supply ex stock?
Will I get tracking details for my order?
Are import duties and customs costs included?
Can I purchase PixLite® Mk3 products online directly?
Do you offer trade or wholesale discounts?
What is your payment policy?
How can I purchase parts and accessories?
Can I get a copy of my invoice or receipt?
How can I find a dealer?
Service
What is your warranty period?
What services and products does Advatek offer?
How to get advice about choosing the right pixel control product?
How do I request a service if products are out of warranty?
Does Advatek offer local service and support in my region?
How do I request service or advice?
Do you charge for service requests?
Does Advatek make site visits?
How do I make a suggestion for product feature development?
Products
What's the difference between Mk2 and Mk3 products?
What is the benefit of long-range pixel controllers?
Do you plan to add more products to the PixLite® Mk3 range?
What's the difference between the A-Series and E-Series PixLite® range?
Where are PixLite® pixel controllers manufactured?
How can I compare PixLite® Mk3 products?
How many universes can each PixLite® Mk3 controller manage?
Is smart electronic fusing and power management standard?
Is Ethernet loop-through standard on all PixLite® Mk3 controllers?
Is gigabit Ethernet speed standard on all PixLite® Mk3 controllers?
Is a universe data hardware firewall standard on all PixLite® Mk3 controllers?
What's the maximum distance between a standard controller and my LED array?
What is the input voltage for PixLite® pixel controllers?
What's the maximum distance between a long range controller and my LED array?
What is Advatek Assistant?
What is SHOWTime™?
How do I keep my software/firmware up to date?
What standards do PixLite® Mk3 products certify?
What lighting software is compatible with PixLite® controllers?
What pixel protocols do PixLite® controllers support?
Are PixLite® controllers suitable for outdoor use?
How do I inject power to my LED pixels?
How many PixLite® Mk3 products can I daisy-chain together?
How far can I run a cable between my PixLite® controller and PC or console?
Is SHOWTime™ included with all Advatek PixLite® products?
How do I get the latest version of SHOWTime™?
Where can I find instructions on how to use SHOWTime™?
Support and Troubleshooting
What are the benefits of choosing conformal coating for my project?
Accessories
Where can I purchase replacement output connectors for PixLite® products?
Where can I purchase compatible LED pixel strips?
Where can I purchase mounting kits for PixLite® products?
Where can I purchase power supplies for PixLite® products?
Where can I purchase connectors, extension cables and pigtails?
Where can I purchase compatible ‘bullet style’ pixel strings?
Where can I purchase replacement fuses for my PixLite® products?